Welcome to Poolaroo!

Obviously, we needed a name that was memorable, unique, and relevant. After sifting through dozens of alternatives, it was clear that "Poolaroo" was all of those, plus it had the kind of playful sound that fit with the summer fun we aim to support. While many have noted the similarity to "kangaroo," that's a coincidence, as we're based a few thousand miles from Australia. Rather, the repeated 'o's are intended to have a rhythm with the 'o's in 'Pool'. We think it sounds a bit silly, but trustworthy--just like us.

Poolaroo is operated by Neptune Commerce LLC, which is a fully remote team, registered in Nevada. Our photo studio, customer service, and much of our content creation are based in Oregon, where Roy and Dieter are based.

There are three reasons we might not carry every pool supply product you're familiar with.

• Manufacturers have to protect their brands from knock-offs and metaphorical scalpers, so they don't offer online stores all of the exact same products they offer to brick-and-mortar stores. There are often similar alternatives they do allow online, though, so we will do our best to ensure we have the right tool for the job.
• Freight (or LTL) shipping requires quite a bit more support to be sure customers are ready to receive their shipment, so for now, we're focusing on the vast majority of products that can ship via typical parcel carriers.
• Maybe we should! There are hundreds of thousands of individual products in the pool supplies niche, and it takes time to source, photograph, and curate them all. If we're missing something, let us know, and we'll see if we can source it for you through the dozens of warehouses across the country that we're partnered with.

While generative AI is a powerful tool, we feel it isn't appropriate in every use case. As a result, we use it for programming stuff, process automation, design elements, lifestyle images, proofreading, and other situations where the output is essentially decorative.

But we do NOT depend on it for specific details or facts about our products, as we take our responsibility for accuracy very seriously. Anything AI touches gets a human sign-off, or we don't use it.

Further, we never feed any of your data to AI agents, as part of our sensitive data security policies.

Nope! Although our name isn't related to Kangaroos, there is a similarly named pool service business in Australia. If you're in that market, read more here.